Return & Refund Policy
At Smiling Greens, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below.
Non-Returnable Items
All items sold by Smiling Greens are non-returnable. This includes but is not limited to:
• Perishable goods such as seeds, fresh microgreens, soil, or other consumables.
• Customized or personalized products.
• Items purchased on sale or clearance.
Return Process
- Initiate a Return : Contact our customer support team via email at weservesmile@gmail.com or call us at +91-9927244587 within 7 days of receiving your order. Provide your order number, details of the item(s) to be returned, and the reason for return.
- Approval : Once your return request is approved, we will provide you with the return or replacement.
- Shipping : Pack the item securely and ship it to the provided address. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Policy
Refunds will be processed under the following conditions :
• The returned item is received and inspected by our team.
• If the item meets the return criteria, the refund will be initiated.
Exchanges
We only replace items if they are defective or damaged. For exchanges, contact our support team with your order details.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, feel free to contact us:
• Email : weservesmile@gmail.com
Thank you for choosing Smiling Greens. We are committed to ensuring a hassle-free shopping experience for our customers!